We want you to be happy with your purchase but understand that sometimes an item needs to be returned. Please review the return policies below and contact us with any questions.
- You may return or exchange any book or non-book item in its original condition for a full refund (excluding shipping cost) within 7 days of receiving your order. Non-Book items must also include all original tags and/or packaging.
- Without a receipt/invoice, a return may be approved for exchange or store credit at the manager's discretion and only at the current value of the book. Please contact us for details
- For all returns/exchanges, the customer is responsible for costs of return shipping. We recommend you return your items using an insured and traceable method. We are not responsible for packages lost or damaged during the return transit.
- Special order items that are not usually carried and have been ordered specifically at your request may not be returned.
- If you receive your order and find an item to be missing, incorrect or damaged please contact the store within 7 days, so that we may address and resolve the issue as quickly as possible for you.
Thanks for visiting Excelsior Bay Books!
Hello Friends of Excelsior Bay Books:
We are also available for phone or on-line orders. Curbside pickup is also an option.
We love that you want to shop local!
NOTE: If you want to place an online order, you first need an account. Click Login and choose Create an Account. Once you set up an account, you can login, select books, place them in the cart, and place your orders!
Another Note: The books you'll see as you browse are a combination of what we have in-store and what is available through publishers and distributors. Please call us at 952-401-0932 if you want to find out if a book is immediately available.